Welcome to Mason & Harlow. I create unique, one of a kind pieces that are made with love. I hope you enjoy!
I accept Pay Pal, Credit Cards and Etsy Gift Cards.
*Shipping Time can be delayed due to the Holidays and Weather, I can not control the mail once it has been shipped and i am not responsible for USPS!*
I ship USPS First Class Mail.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
I do not accept cancellations on custom orders or if I have already started your order. Please note that I am working to fill orders as quickly as possible and you need to see shop announcement for current turnaround times. I always update turnaround times there. If you have any issues, please contact me directly and we will work something out. I don't typically accept refunds but I do want you to be satisfied with your purchase.
I am not responsible for any extra fees or custom charges that may incur. The buyer is responsible for those.
All items are made as ordered. Please see shop announcement for current turnaround time. I will do custom orders. Please just convo me with what you have in mind and I will let you know if it is possible. Customer satisfaction is my top priority. If you ever have a problem, please contact me and I will do what I can to make it right!